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Ombudsman is happy to provide guidance, answer any questions you may have, provide technical support or respond to your feedback about our service.
If you require additional support, we’re happy to do things a little differently for you. Visit our Services page for information on using our service with translation services, braille, sign language and more.
If you currently have an active case with us, please contact us directly
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You can find answers to some of the most frequently asked questions on our FAQs page. If you can’t find what you are looking for, please fill out the info below and we’ll get back to you as soon as possible.
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Phone lines are open Monday to Friday 8am until 6pm. We are closed on Weekends and Bank Holidays.
03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
