Forward

Dear Valued Citizens and Stakeholders,

We are pleased to present to you the Service Delivery Charter (SDC) of the Office of the Ombudsman, Republic of Liberia, covering the period 2024–2029. This Charter serves as a guiding document that outlines the range, quality, and conditions of the services we provide to the public. It also details your rights and responsibilities as customers of our services and provides clear channels for lodging complaints and seeking redress when those rights are violated.

Through this Charter, the Office of the Ombudsman reaffirms its commitment to delivering services with the highest standards of professionalism, transparency, impartiality, and accountability. We are dedicated to ensuring that every interaction with our Office reflects our core values of integrity, fairness, and ethical governance.

We understand that the delivery of quality public services can only be achieved through a motivated, competent, and professional workforce. To this end, we will continue to invest in the capacity building and continuous development of our staff, ensuring they are equipped to meet the evolving needs of our citizens and stakeholders.

Your feedback is invaluable to us. We welcome suggestions, concerns, and constructive criticism from the public as these inputs will help us to continuously improve our service standards and, by extension, the overall quality of governance in Liberia.

By outlining our commitments to you in this Charter, the Office of the Ombudsman seeks to align our service delivery with the expectations and needs of the Liberian people. We look forward to your continuous support and engagement as we strive to implement this Charter effectively for the betterment of all Liberians.

Sincerely,

Cllr. Finley Y. Karngar, Esq.
Chairperson

Office of the Ombudsman, Republic of Liberia